Privacy Policy

1. Introduction

Sparkle Window and House Cleaning ("we", "us", "our") is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose, and manage your personal information.

2. Information We Collect

We collect information that is reasonably necessary for us to provide our services. This may include:

• Identity Data: Name.
• Contact Data: Email address, phone number, and service address.
• Service Data: Details about your property, specific cleaning requirements, and photos of the worksite.
• Usage Data: Information about how you use our website, including IP addresses and browser details.

We collect this information directly from you when you request a quote, book a service, or contact us.

3. How We Use Your Information

We use your personal information to:

• Provide quotes, schedule, and perform cleaning services.
• Communicate with you about your booking and service updates.
• Process payments and invoicing.
• Send you relevant marketing communications (unless you opt out).
• Comply with our legal obligations.

4. Disclosure to Third Parties

We may disclose your information to trusted third parties who assist us in operating our business, including:

• ServiceM8: Our job management and quoting software provider.
• AI processing providers: To help draft service communications using only the minimum quote and enquiry context reasonably necessary for that purpose.
• Payment Processors: To facilitate secure payments (e.g., Stripe, bank merchants).
• Marketing Partners: Digital marketing platforms (e.g. Google, Meta) to assist in serving relevant ads.
• Subcontractors: Qualified professionals who perform services on our behalf (bound by confidentiality).

We do not sell your personal information to third parties.

5. Overseas Disclosure

Some contracted technology providers may process personal information outside Australia, including in the United States. We take reasonable steps to require appropriate privacy and security safeguards. You may contact us using the details below if you would like more information about these providers.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use secure software systems (ServiceM8) to store client data.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to track the activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We may use third-party analytics services (such as Google Analytics) to help us understand how our website is used and effective marketing strategies.

8. Access and Correction

You have a right to access the personal information we hold about you and request corrections if it is inaccurate. Please contact us utilizing the details below to make a request.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Sparkle Window and House Cleaning
Email: info@sparklewindow.com.au
Phone: 0414 506 012