FAQ's

Our safe cleaning techniques include poles, ladders, and water-fed poles extending up to 10 meters.

Yes, we do. For standard screens, we clean from the outside using filtered water and a brush, followed by an indoor cleaning of the window glass with a mop and squeegee after removal. Please inform us in advance for Crimsafe or fixed screens due to their specific cleaning requirements.

Yes, we provide post-construction cleaning services. The method of cleaning may vary depending on the extent of paint or concrete on the windows. Please consult with us for more specific requirements.

Window & Door Track Cleaning: We offer detailed cleaning of window and door tracks, ensuring every aspect is spotless.
Fly & Security Screen Cleaning: Our team is equipped to handle a variety of screen types, including removable and fixed, providing a thorough clean.
Pool & Balustrade Glass Cleaning: We apply meticulous cleaning techniques to frameless glass in pool fences and balustrades.
Solar Panel Cleaning: Our non-abrasive cleaning method enhances solar panel efficiency and performance.
Additional Services: Our expertise extends to cleaning sliding and casement windows, skylights and louvers, French doors and windows, awning, bay, and bow windows, picture and single/double-hung windows, poolside and balustrade glass, staircase glass panels, and bathroom mirrors.

Please raise blinds, open curtains, clear window sills, and ensure all windows are accessible by moving any obstructing objects. If we can't access a window, it might not be cleaned. A reminder email will be sent before our visit.

We are not responsible for incidental damage to decor while accessing or cleaning windows.

Yes, we provide comprehensive cleaning for both interior and exterior windows.

No, you can continue with your day while we provide our services.

For standard residential projects, we typically send a team of two, including a supervisor and a technician. However, for smaller or mid-sized projects, we may send just one experienced professional to efficiently handle the task.

No. We remove our shoes to protect your floors from potential mess.for smaller or mid-sized projects, we may send just one experienced professional to efficiently handle the task.for smaller or mid-sized projects, we may send just one experienced professional to efficiently handle the task.

We use non-slip foam mats and soft ladder mitts to protect floors and walls, treating every home with care.professional to efficiently handle the task.for smaller or mid-sized projects, we may send just one experienced professional to efficiently handle the task.

We access most windows from inside, using poles and ladders. For higher windows, we use a water-fed pole system that can reach up to 12 meters.task.for smaller or mid-sized projects, we may send just one experienced professional to efficiently handle the task.

We clean after building work but need to be informed of specific conditions like paint or concrete on the windows.that can reach up to 12 meters.task.for smaller or mid-sized projects, we may send just one experienced professional to efficiently handle the task.

To remove hard water stains from windows, we use effective glass cleaners and specialized techniques. Our approach safely and thoroughly cleans the stains, restoring the clarity of your windows without causing any damage. This method not only removes the stains but also helps prevent future buildup, keeping your windows clear for longer.can reach up to 12 meters.task.for smaller or mid-sized projects, we may send just one experienced professional to efficiently handle the task.

1. Wash the Screen: Clean the fixed fly/security screen from the outside using filtered water and a brush.
2. Remove the Window: Gently remove the window from its frame from inside the house.
3. Clean the Window: Wash both sides of the removed window using a mop, then use a squeegee to remove excess water and a towel for detailed cleaning.
4. Reinstall the Window: Carefully place the clean window back into its frame.
5. Completion: Your window is now sparkling clean!approach safely and thoroughly cleans the stains, restoring the clarity of your windows without causing any damage. This method not only removes the stains but also helps prevent future buildup, keeping your windows clear for longer.can reach up to 12 meters.task.for smaller or mid-sized projects, we may send just one experienced professional to efficiently handle the task.

Yes, we specialize in cleaning windows up to the third floor. Our team uses specialized equipment for safe and effective cleaning of high and hard-to-reach windows, ensuring a thorough and spotless finish for every part of your property.

Clean windows enhance your home's aesthetic and overall quality of life by improving light and clarity.

Yes, punctuality is a key aspect of our service. However, due to variables like traffic conditions and the completion times of preceding jobs, we provide a 2-hour time frame for our arrival. We'll inform you of this window in advance, ensuring you have a clear expectation of when to expect us.

Yes, if they are under adult supervision. However, they cannot stay in the same room where cleaning is being done. We cannot be held responsible for any mess or damage caused by children.

Pets typically do not pose a problem. However, we request that pets are not in the same room during cleaning.

Besides window cleaning, we offer solar panel cleaning, pool fence cleaning, commercial window cleaning and bathroom cleaning.

We can often accommodate jobs within the same week of inquiry. For urgent requests, we may be able to arrange service during the quote visit.

Yes, our cleaning process is safe and thorough, removing tree sap, mulch spores, and bird droppings, which helps windows stay cleaner longer.

We service Mango Hill, North Lakes, Rothwell, Margate, Scarborough, Clontarf, Woody Point, Redcliffe, Deception Bay, Brighton, Griffin, Murrumba Downs, Kallangur, Petrie, Dakabin, and Kurwongbah.

We guarantee 100% satisfaction, or you get your money back. We aim for the highest quality service on every job.Point, Redcliffe, Deception Bay, Brighton, Griffin, Murrumba Downs, Kallangur, Petrie, Dakabin, and Kurwongbah.

Yes, we have $10 million Public Liability and Workers Compensation insurance for all employees. Documents are available upon request.Redcliffe, Deception Bay, Brighton, Griffin, Murrumba Downs, Kallangur, Petrie, Dakabin, and Kurwongbah.

Yes, we prioritize your safety and peace of mind. All our cleaners are police-checked, ensuring that you can feel completely safe and confident when welcoming us into your home.available upon request.Redcliffe, Deception Bay, Brighton, Griffin, Murrumba Downs, Kallangur, Petrie, Dakabin, and Kurwongbah.

Our rates start at $150, varying based on window count and accessibility. For precise quotes, request a free property visit or submit our 'Get a Quote' form with photos.

We accept payment via Credit Card (Amex, Visa, MasterCard) or Cash immediately post-service. Please note, we do not carry change for cash payments, so exact amounts are appreciated. Alternatively, we can issue an invoice for payment via Bank Transfer, which should be completed within 3 days. Please be aware that any credit card or bank fees incurred are the responsibility of the customer.

Yes, we provide tax invoices upon request.

Yes, for each referral who books a cleaning service, 10% of their cleaning cost is credited to your account for your next cleaning.

The price varies depending on window size and ease of access, but it generally ranges from $8 to $14 per pane. Many services also have a minimum call-out fee around $190.

We recommend cleaning your windows every 3-6 months to maintain optimal clarity and appearance. Properties near the ocean or those with children and pets might need more frequent cleaning due to increased exposure to elements and activity.

The mild climates of Brisbane's spring and autumn offer ideal conditions for window cleaning. We also see a surge in bookings before school holidays and leading up to events like Christmas, as many clients prefer having clean windows for these occasions.ocean or those with children and pets might need more frequent cleaning due to increased exposure to elements and activity.

We typically accommodate bookings within the same week of your inquiry. For urgent needs, we can often provide a quote and perform cleaning on the same day. To schedule an inspection, please visit our booking page here: No-Obligation On-Site Inspection Bookingbefore school holidays and leading up to events like Christmas, as many clients prefer having clean windows for these occasions.ocean or those with children and pets might need more frequent cleaning due to increased exposure to elements and activity.

Sparkle's window cleaning is conducted through a streamlined 3-step process:

1.Quick Quote: Request a fast quote and schedule an on-site inspection at your convenience, including same-day options.

2.Expert Consultation: Our professionals visit to assess your specific needs, offering tailored, hassle-free solutions.

3.Cleaning at Your Preferred Time: We clean your windows at the time you choose. For urgent needs, we can even provide same-day service.

Professional cleaning is recommended every one to two years, or annually for panels on busy roads or under flight paths. We remind you when it's time for your next clean.

Cleaning increases power output by up to 30%, removes contaminants, preserves lifespan, and maintains warranty validity.

We clean manually with a soft commercial broom, soapy water, and gentle rinsing. Pressure cleaning or harsh chemicals are not used.

We provide 'before' and 'after' photos, and you should see a decrease in your power bill or an increase in credits.

While possible, it's recommended to have professionals clean your panels to avoid damage.

We work through light rain but reschedule during severe weather for safety reasons.

Rain does not typically soil windows; pollen, dust, and touch are common culprits.

Our services are reliable, with minimal interference from weather.

We continue working in light rain but reschedule in dangerous weather conditions.

Rain doesn't typically make windows dirty. Windows become dirty mainly due to pollen, dust, insect droppings, and fingerprints.